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1. General Information

This document describes how personal data of users visiting the website and purchasing products are processed.

Data processing is carried out in compliance with applicable personal data protection regulations.

2. Types of Data Collected

The following data may be collected:

• Personal data (name, surname)

• Contact details (email, phone number)

• Shipping and billing address

• Order-related information

• Browsing data (technical and analytical cookies, where applicable)

3. Purpose of Processing

Personal data are processed for:

• Order and shipping management

• Legal and administrative obligations

• Communications related to purchases

• Customer support

• Service improvement

4. Processing Methods

Data processing is carried out using electronic and/or paper-based tools, with appropriate security measures to ensure confidentiality and integrity of the data.

5. Data Retention

Personal data will be retained for as long as necessary to fulfill the purposes for which they were collected and in compliance with legal obligations.

6. Data Disclosure

Data may be disclosed to third parties solely for order processing purposes (such as couriers, payment providers, and tax consultants), in compliance with applicable laws.

7. Right of Withdrawal and Return Conditions

The buyer has the right to withdraw from the contract within 7 (seven) days from receipt of the product.

To exercise the right of withdrawal, the buyer must send a written notice to the seller’s email address, specifying:

• order number

• buyer’s details

• reason for return (optional)

The product must be returned:

• intact

• unused

• in its original packaging, complete with all accessories

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Shipping Costs

Return shipping costs, which must be carried out via insured shipping, are entirely borne by the buyer.

The insured shipment must cover the full value of the product.

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Refund Conditions

The seller agrees to refund the full price of the product, provided that the item is returned intact and in compliance with the above conditions.

The refund will be issued within a reasonable time after the product has been received and inspected.

Any return shipping costs remain the responsibility of the buyer and are non-refundable.

8. Exclusions

The right of withdrawal does not apply where provided by applicable law, particularly for customized or made-to-order products.

9. Data Subject Rights

The user has the right to:

• access their personal data

• request rectification or deletion

• object to processing

• request restriction of processing

• lodge a complaint with the competent supervisory authority

10. Contact Information

For any inquiries regarding privacy or terms of sale, the data controller can be contacted using the details provided on the website.